Enterprise AI, Automation & Custom Systems

The systems behind companies built to scale.

Product Imagination designs and builds custom software, AI automation, and operational infrastructure for complex businesses ready to move beyond disconnected tools and manual workflows.

Erika Herrera · FounderFounded by Ex-Meta and Ex-Microsoft that builds enterprise-level infrastructure to streamline workflows.

Custom Software · AI Automation · Enterprise Systems · Operational Infrastructure

The 90-second film · sound onCustom software · AI · Operational systems

Why we exist

You didn’t start this to chase paperwork.

  • 11:48 PM · still re-typing jobs
  • 3 missed calls · customer
  • Fwd: Re: Re: where are we?
  • Sorry, home late again
  • Who has the latest version?
Secure coreOne shared record

Tap any module to try a working sample.

  • Evenings back
  • Customers who feel cared for
  • A team that isn’t burned out
  • Room to grow

We build the system that carries the weight, so you can be your best again.

Industry experience

Built for businesses where complexity is part of the job.

Every industry has one problem that costs it the most. Here is that moment for each industry we serve, and what changes when the system handles it.

Restoration

IND-01

You did the work. The insurance carrier is still deciding whether to pay for it.

TodayAdjusters push back on missing photos, readings and line items. Supplements sit in inboxes. Every denial or short-pay means rework, resubmission and months waiting on money you already earned.

  1. 01Photos and readings tied to the claim
  2. 02Estimate built to carrier guidelines
  3. 03Gaps flagged before submission
  4. 04Supplements tracked to payment

Claims submitted complete. Fewer disputes. Paid faster.

Construction

IND-02

Every unsigned change order is margin walking off the jobsite.

TodayScope changes get agreed in the field, then lost between texts, the office and the invoice. Crews rework. Clients dispute. Profit disappears.

  1. 01Change captured in the field
  2. 02Priced and sent to the client
  3. 03Signed on their phone
  4. 04Budget and schedule updated

Every change priced, approved and billed.

Risk Management

IND-03

The risk you find at audit time is the one that already cost you.

TodayAssessments live in different templates owned by different people. Exposure hides in spreadsheets until an incident or an auditor finds it.

  1. 01One standard assessment
  2. 02Scored automatically
  3. 03Threshold alert fires
  4. 04Owner assigned with a deadline

Exposure seen early, owned and audit-ready.

Security

IND-04

When a post goes uncovered, the client finds out before you do.

TodayShift gaps, handwritten logs and late incident reports erode client trust and put contracts at risk.

  1. 01Missed check-in flagged
  2. 02Backup officer dispatched
  3. 03Incident logged with photos
  4. 04Client report sent

Coverage proven. Clients informed in real time.

Also: field operations, professional services, and other organizations where manual processes become expensive at scale.

Live systems

See an enterprise system running for your industry.

Each system is assembled from the same secure core and the modules that industry needs. Select an industry to watch it operate.

restoration-os / operations Live --:--:-- Illustrative
Job pipelineUpdated continuously
Event stream0 events
Assembled modules

Illustrative system with sample data. Every system we assemble is configured around the client's own stages, roles and rules. See how it works step by step (invite only) →

Flagship engagement

The Assembly Operating System.

One secure core. Only the modules you need. One system you own, and it grows with you.

  1. Connect
  2. Automate
  3. Approve
  4. See
  5. Scale

Invite only. The live demo needs an access password; request one and we’ll send it with your briefing.

What we build

Technology engineered around your operation.

Eight capabilities, usually delivered together as one connected system. Click any of them to try a sample of what we build.

Custom CRM Platforms

Customer management designed around your actual sales, service, and operational workflows.

Enterprise Applications

Internal applications that centralize complex processes and give teams the tools they actually need.

AI Automation

Workflows that use AI to analyze information, make recommendations, process documents, route work, and execute defined actions.

Operational Dashboards

Real-time visibility into projects, teams, customers, financial information, risks, and performance.

Workflow Automation

Connect people, systems, approvals, notifications, and business rules into automated workflows.

Data & Integrations

Connect CRMs, accounting platforms, project systems, APIs, databases, communication tools, and other business software.

Customer Portals

Secure digital experiences for customers, partners, vendors, and other stakeholders to interact with the organization.

Enterprise Infrastructure

Secure, scalable technical foundations designed for long-term growth.

Our approach

Understand first. Engineer second.

Product Imagination is a technology consultancy for operationally complex businesses. We learn how your operation actually runs, then design and build the system that lets it run at scale, and we stay to evolve it.

Erika Herrera · FounderFounded by Ex-Meta and Ex-Microsoft that builds enterprise-level infrastructure to streamline workflows.

  1. 01UnderstandThe business, people and goals
  2. 02MapWorkflows, systems, bottlenecks
  3. 03ArchitectData, integrations, security
  4. 04BuildApps, automation and AI
  5. 05IntegrateInto the tools you keep
  6. 06EvolveAs the operation grows

FAQ

Common questions.

If yours isn't here, tell us what you're trying to solve.

When does custom software make sense?
When your process is an advantage off-the-shelf tools can’t model, or manual work costs more than building. For standard functions like payroll, we’ll tell you to buy.
Can you work with our existing software?
Usually, yes. We connect through APIs, webhooks, databases or file exchange, and often start by automating between the tools you already have.
Can AI be added to our current systems?
Yes, where the data is accessible and the use case is clear. AI runs inside your workflow with business rules and human review around it.
How do you handle security and support?
Security is designed in from day one: role-based access, audit logs, encryption, monitoring and backups. After launch we support and extend the system, or hand it to your team.

Contact

Tell us what you're trying to solve.

The more we understand about your operation, the more useful our first conversation will be.

What happens next

  1. We review your briefA senior team member reads it before anyone contacts you.
  2. A working conversationWe talk through your operation, systems and constraints.
  3. A clear recommendationWhat to integrate, automate, rebuild or leave alone, and how we'd approach it.
Prefer to talk?Contact directly at509-760-5014
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